Rajor Online Communication (ROC) is one of the largest Internet Service Providers (ISPs) in Dhaka Division starting its operation in 2018 with a view to providing Internet access for Business houses only. The idea of positioning in the market as a ‘Corporate & End User’ ISP worked well and in 2018 the company decided to offer Broadband Internet with an initial investment for end customers. This was the turning point for ROC which helped to take the significant lead from the competitors.
ROC is the first among the ISPs to offer a professional ticketing system for customer care, introduced 24/7 call center facilities with dedicated customer relationship managers, and an independent third-party proactive monitoring system for all active devices and customer routers/gateways. Dedicated high-speed internet connectivity with multiple upstream support and multiple backup links to ensure 99.9% uptime
ROC has STM-16 capacity among the major POPs and has invested in STM-64 capacity for International capacity. ROC has a major competitive advantage since most of the large corporate houses in Bangladesh are connected to ROC data centers through its network backbone and are therefore capable of activating any IT-enabled service without the hassle of investing multiple times on infrastructure. Any hosted/managed services can be commissioned very effectively and efficiently. ROC has also maintained a clean record with regulators and pertinent government bodies since its inception. ROC is a member of various relevant associations including ISPAB, BCS, and WIBA.
ROC is the first among the ISPs to offer a professional ticketing system for customer care, introduced 24/7 call center facilities with dedicated customer relationship managers, and an independent third-party proactive monitoring system for all active devices and customer routers/gateways. Dedicated high-speed internet connectivity with multiple upstream support and multiple backup links to ensure 99.9% uptime
ROC has STM-16 capacity among the major POPs and has invested in STM-64 capacity for International capacity. ROC has a major competitive advantage since most of the large corporate houses in Bangladesh are connected to ROC data centers through its network backbone and are therefore capable of activating any IT-enabled service without the hassle of investing multiple times on infrastructure. Any hosted/managed services can be commissioned very effectively and efficiently. ROC has also maintained a clean record with regulators and pertinent government bodies since its inception. ROC is a member of various relevant associations including ISPAB, BCS, and WIBA.
