Your Beloved & Trusted Internet Service Provider

44/13 West Panthapath, Dhaka-1205

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Terms & Conditions

Terms & Conditions

  1. 1. Subscriber has to provide necessary documents and information to establish subscriber’s identification, legal status and business capacity. Rajor Online Communication shall have the right to examine the same.

  2. 2. Rajor Online Communication shall have the right to temporary disconnect, suspend or terminate the services for giving any false information by the subscriber in any document or otherwise including on the subscription form. If there is any change in the information given earlier, Subscriber shall notify Rajor Online Communication of such change, failure of which shall entitle Rajor Online Communication to suspend or terminate the services and its sole discretion.

  3. 3. Both parties undertake that any information received by one party marked as confidential shall be kept as confidential by the other party. Such information can be revealed if it is found that it was already in the public domain or it was already available to the receiving party without violating this agreement or if it is required by law.

  4. 4. Rajor Online Communication has the exclusive right and jurisdiction of the title and ownership of the connection and equipment (ONU & Wifi Router or any other) provided by Rajor Online Communication.

  5. 5. Rajor Online Communication shall provide the services to the subscriber within agreed timeline. However, in case of any delay, Rajor Online Communication will notify the subscriber as soon as it is reasonably practicable.

  6. 6. Rajor Online Communication shall not be liable for disruption and discontinuation of its service due to any disturbance, congestion, severance in the other networks reasons beyond its control.

  7. 7. Rajor Online Communication may temporarily suspend the services wholly or in parts for repair, maintenance, upgrading or circumstances beyond Rajor Online Communication control. However, Rajor Online Communication will notify the subscriber as soon as it is reasonably practicable.

  8. 8. Rajor Online Communication have the right to suspend or terminate the connection without further notice in case of subscriber uses the device/ terminal/ IP on any resources provided by Rajor Online Communication beyond the allocated number of connections or bandwidth capacity.

  9. 9. The connection will be automatically disconnected from Rajor Online Communication if the subscriber has exceeded the monthly data volume limit.

  10. 10. Rajor Online Communication should have exclusive right to change/ increase/ reduce the traffic charges, validity period, package plans and any other agreed terms etc. at any time subject to official notification of such changes. No notification will require if such changes take place due to any regulatory or government imposition.

  11. 11. Rajor Online Communication may keep the subscriber updated about any new information about the Rajor Online Communication services, if needed. Rajor Online Communication reserves the right to communicate any of its offer and services related communication and/or massage to the subscriber at any time and in any manner to keep the subscriber updated from time to time. Rajor Online Communication reserves the right to use the name of the subscriber in its material for promotion or business purpose.

  12. 12. Rajor Online Communication shall endeavor to provide the best possible service to its subscribers. However, the quality, reliability and the availability of service may dependent on various factors. In case of failure to achieve desired quality, reliability and the availability of service due to any of the above factors, Rajor Online Communication shall not be held liable.

  13. 13. The subscriber undertakes not to use Rajor Online Communication services to commit any unlawful act which might endanger national, social or economic interest or damage Rajor Online Communication reputation to other subscriber. Under such circumstances, Rajor Online Communication shall have the exclusive right to discontinue the services of the subscriber and take appropriate legal measures. Subscriber shall indemnify Rajor Online Communication if it suffers any losses, damages or has to pay any penalty due to unlawful usage of the subscriber.

  14. 14. Notwithstanding anything contained in this agreement, any other information through Rajor Online Communication brochure, notification, published and/ or shall broadcasted by Rajor Online Communication regarding its services, service price, billing policy, credit policy etc. shall also be binding to this agreement.

  15. 15. Use of Rajor Online Communication services is subject to its more current applicable usage policies.

  16. 16. Subscriber shall pay agreed charges to Rajor Online Communication in its prescribed bill format strictly within due date. Rajor Online Communication have right to suspend or terminate the connection to the subscriber if the bill is not paid in full within due date.

  17. 17. Subscribers shall have to pay “Shifting Charge” for shifting the connection.

  18. 18. Subscriber shall be entitled to reconnect his/her connection by making payment of his/her outstanding in full if the connection of the subscriber has been suspended, temporarily or permanently disconnected due to payment default. If the connection has been permanently disconnected by the Rajor Online Communication for such circumstances, along with the full payment of the outstanding bill, the subscriber shall also be liable to pay the reconnection fee if applicable.

  19. 19. Rajor Online Communication will retain the ownership of all optical network equipment provided to the subscriber. In case of termination or temporary stop of services, subscriber shall handover the equipment to Rajor Online Communication without any delay. For any damages to the equipment, subscriber shall compensate the value of the damage equipment.

  20. 20. Rajor Online Communication has no control over the accuracy or appropriateness of any information in the internet and the subscriber is solely responsible for the internet usage.

  21. 21. The subscriber undertakes to safeguard the equipment provided by Rajor Online Communication from potential damage (i.e., misusage, negligence, fire, lightening, natural disaster, theft, sabotage, come in contact with water, drop from height). Rajor Online Communication shall have the right to ask for damages from the subscriber.

  22. 22. Rajor Online Communication shall not be liable for any health hazard or problems otherwise caused by the use or abuse of the services and the equipment.

  23. 23. Subscriber shall solely be responsible for his/her own and his/her subscriber’s illegal data or voice transfer or traffic or bulk e-mail spamming or any other illegal operation. The sending of bulk e-mail spamming is strictly forbidden and the subscriber account will be immediately terminated. Subscriber shall indemnify Rajor Online Communication if it suffers any losses, damages or has to pay any penalty due to unlawful usage of the subscriber.

  24. 24. Subscriber shall install proper electric connection, power grounding UPS, stabilizer etc. in his/her premises and on his/her accord. Subscriber shall not relocate or move any equipment provided by Rajor Online Communication without the permission of Rajor Online Communication.

  25. 25. Rajor Online Communication shall not install any product/ services, without authentic document from the signatory of this document and authorized representative of Rajor Online Communication and also clearance from the revenue assurance department of the Rajor Online Communication.

  26. 26. Without customers written request/ consent for any upgrade / downgrade of the bandwidth or any other changes will not be executed. For increasing/ decreasing bandwidth, temporarily/ permanently disconnection needed one-month prior written notice.

  27. 27. The subscriber shall file it complain about the services of Rajor Online Communication to the subscriber customer care.

  28. 28. The subscriber is not authorized to resell Rajor Online Communication Internet services without written permission and will be liable for legal action to be taken if the subscriber is found in doing so.

  29. 29. Veterans of Bangladesh Armed Forces will be able to enjoy 25% less payment on their monthly charges as a tribute from Rajor Online Communication Internal on the Golden Jubilee of Bangladesh’s independence for their lifelong service in uniform rendered to the nation! To avail this offer, veterans need to submit their valid TS number at the time of registration or online purchase. Our service delivery team will collect the photocopy of veterans’ ID with TS numbers during connecting their homes with Rajor Online Communication Internet. Photocopy of the veteran’s ID card is an essential document to activate the especially offered privilege. Veterans can also refer the same to their tenants where a recommendation letter duly signed by the veterans and photocopy of veteran ID will also be considered as an essential document. Rajor Online Communication Internet exclusively preserves the right to withdraw any offer at any time.

  30. 30. Responsibilities of Rajor Online Communication are explicitly stated in this agreement as above and Rajor Online Communication takes no other responsibilities beside those in this agreement.

  31. 31. Notwithstanding anything to the contrary contained herein, Rajor Online Communication shall not be liable for any reason or any representation, implied warranty or condition or other term, at lawful or under the terms of this agreement for any losses, whether loss/ profit, actual or consequential or otherwise and whether occasioned by the Rajor Online Communication or its employees or agents or otherwise relating to the sale of the products and/or provision of services to the subscriber.

  32. 32. Rajor Online Communication reserves the right to change the above terms and conditions.
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